> For the complete documentation index, see [llms.txt](https://me0-50.gitbook.io/hayvon/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://me0-50.gitbook.io/hayvon/support.md).

# Support

Use this page for HayVon support and App Store review information.

<br>

Before Contacting Support

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Check the following items first:

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\- The JamanWG panel URL is correct and reachable

\- The API token is valid and has not been revoked

\- The selected client profile exists in the JamanWG panel

\- The WireGuard or AmneziaWG keys were generated correctly

\- Endpoint, DNS, MTU, Allowed IPs, and keepalive values are valid

\- iOS or macOS VPN permission was approved in system settings

\- The device has internet access before starting the tunnel

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Common Issues

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Panel does not load profiles:

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Verify the panel URL, API token, and server certificate. If the panel is behind a firewall, allow requests from the device.

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VPN does not connect:

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Check the generated client configuration in the JamanWG panel. Make sure the endpoint is reachable and the server-side WireGuard or AmneziaWG interface is running.

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Configuration changed but the app still shows old data:

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Refresh the panel in HayVon or remove and add the panel again.

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Repository

<br>

<https://github.com/jaman003/jamanwg>

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Support Notes

<jaman2001jj@gmail.com>

t.me/jeman2001<br>

HayVon does not operate public VPN servers and cannot recover tokens or configurations from a user's private server. The panel owner controls all server-side keys, tokens, and client profiles.

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